International Delivery & Returns
Europe
Orders are sent via Royal Mail, UPS and Parcelforce.
Once your order is processed, it can take between 5-10 working days for delivery but unfortunately once it has left our warehouse, we do not have any control over this. If you are still waiting for your parcel, please let us know and we will contact the courier for you.
Please see delivery charges below:
| Albania | £20.00 |
| Andorra | £20.00 |
| Austria | £12.50 |
| Belarus | £29.99 |
| Belgium | £10.50 |
| Bosnia & Herzegovina | £20.00 |
| Bulgaria | £12.50 |
| Croatia | £12.50 |
| Denmark | £12.50 |
| Estonia | £12.50 |
| Finland | £12.50 |
| France | £10.50 |
| Germany | £10.50 |
| Gibraltar | £20.00 |
| Greece | £29.99 |
| Hungary | £29.99 |
| Iceland | £20.00 |
| Ireland | £10.50 |
| Italy | £29.99 |
| Latvia | £12.50 |
| Liechtenstein | £29.99 |
| Lithuania | £12.50 |
| Luxembourg | £10.50 |
| Macedonia | £20.00 |
| Malta | £12.50 |
| Moldova | £29.99 |
| Monaco | £10.50 |
| Netherlands | £10.50 |
| Norway | £20.00 |
| Poland | £12.50 |
| Portugal | £29.99 |
| Romania | £12.50 |
| Slovenia | £12.50 |
| Spain | £12.50 |
| Sweden | £12.50 |
| Switzerland | £20.00 |
| Turkey | £20.00 |
Please note that orders outside of the UK may be subject to import duties and taxes. These are drafted when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes.
We are unable to ship to some European countries, but customers in the countries below can buy from our licensed distributors' websites:
| Country | Website | |
| Czech | www.brakeburn.cz | brakeburn@kilvil.cz |
| Slovakia | www.brakeburn.cz | brakeburn@kilvil.cz |
Rest of world
We also ship to other countries, please contact us for more information. Please be advised that we no longer ship to Australia and New Zealand.
Returns
We want to make sure that you are completely happy with your Brakeburn purchase, however if you aren't, we will gladly offer you a refund on any unused items returned in perfect condition.
Our current returns policy is 28 days from the date of delivery. Please contact us if you need any further information.
- Unfortunately we cannot refund postage on returns from outside the UK.
- All returned items must be in the original condition and packaging with the tags on, and the return will need to be requested by the original purchaser.
- Please contact us for a returns form and return address.
- When returning goods, for your protection we recommend that you obtain a proof of posting receipt from your Post Office. Please keep your tracking number for reference until you have received an email confirmation from us for your refund or exchange. If we do not receive your returns and you do not have proof of postage, unfortunately we will not be able to offer you a refund.
- We aim to process your return within 5 - 10 working days of receiving your item, but in particularly busy periods this can take longer. If you would like to find out the status of your return, please contact us.
- If you have purchased your item from an independent stockist, we ask that you contact them directly via phone or email for a refund. If you are not not happy with their response, please contact our customer service team.
Faulty Returns
- We make every effort possible to deliver fault free goods to you, however sometimes mistakes may happen. If you receive goods that are faulty, or develop a fault within a reasonable timeframe, we are happy to replace or refund them at no cost to you.
- To do this please contact us separately to a normal returns request. We will then advise you how to return the item to us. When you send the item back, please include your name, return address and a brief description of the fault, along with the original order number.
- Please note that we are unable to refund postage on faulty items if you send them back without contacting us first.