Christmas Extended Returns Policy

Extended Returns

As we embrace the joyous spirit of the festive season, we are delighted to extend our returns policy for orders delivered on or after November 6th, 2024, until January 20th, 2025.

This extension is our way of ensuring that you have ample time to make returns, providing you with peace of mind as you celebrate this special time of the year. Happy holidays! 

  • We offer free returns for all UK orders. Unfortunately we cannot refund postage on returns from outside the UK.
  • All returned items must be in the original condition and packaging with the tags on, and the return will need to be requested by the original purchaser.
  • Instructions on how to return your item to us will be included in your package. If you need any help with your return, please do not hesitate to contact us.
  • Need a new returns label? No worries! Click here to generate a fresh one and make your returns process even smoother. We've got you covered every step of the way 
  • When returning goods, for your protection we recommend that you obtain a proof of posting receipt from your Post Office. Please keep your tracking number for reference until you have received an email confirmation from us for your refund. If we do not receive your returns and you do not have proof of postage, unfortunately we will not be able to offer you a refund.
  • We aim to process your return within 5 - 10 working days of receiving your item, but in particularly busy periods this can take longer. If you would like to find out the status of your return, please contact us.
  • If you have purchased your item from an independent stockist, we ask that you contact them directly via phone or email for a refund. If you are not not happy with their response, please contact our customer service team
  • For orders placed after 10th January, 2025 the standard 28 day return policy will apply.

  Faulty Returns

  • We make every effort possible to deliver fault free goods to you, however sometimes mistakes may happen. If you receive goods that are faulty, or develop a fault within a reasonable timeframe, we are happy to replace or refund them at no cost to you.
  • Please contact us. We will then advise you how to return the item to us. When you send the item back, please include your name, return address and a brief description of the fault, along with the original order number.
  • Please note that we are unable to refund postage on faulty items if you send them back without contacting us first.

 

INTERNATIONAL RETURNS

We are unable to offer free returns for any orders outside the UK

Please click here for all information regarding international deliveries and returns.

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As a consumer you have a legal right to cancel a Contract with us for goods purchased online or by telephone under the Consumer Contracts Regulations 2013 ("CCR") during a specific time period. 

  •  To exercise your statutory right of cancellation, you should  contact us , informing us of your decision to exercise your cancellation rights, and by providing us with your details such as  your name, address, phone number and email address.
  • If you cancel your Contract with us in this way, you should return the goods to us, in their original packaging wherever possible, within 14 days of informing us of your wish to cancel. 
  • Provided you return the full order to us in accordance with the above timescale and process, you will be entitled to a full refund including the cost of delivery at our standard delivery rate. If you return only some of the items from your original order, we will not be able to refund your delivery charge. 
  • We will process the refund as soon as possible, and no later than 14 calendar days from the date we receive the products back. 
  • If your order was cancelled before the goods were dispatched, we will process your refund within 14 days from receipt of your cancellation provided you have complied with the conditions set out in this Rights of Cancellation section. 
  • Your Right of Cancellation does not apply in the case of those products which cannot be returned for hygiene reasons. These are swimwear (unless the hygiene strip is still in place), face covering, underwear and earrings or sets containing earrings.
  • If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.